Store Policy

Shipping & Returns

Shipping Terms and Conditions  

Thank you for shopping at the zuneone.net on-line store. Zuneone.net is a division of Ecom Marketing LLC.  All  products are shipped using the United States Postal Service (USPS). Depending on whether you live in the US or are an International customer your shipping options vary.

A valid email address is required when ordering via the ZuneOne.net on-line store. Your email address is used to send order confirmation and shipping notification. Be sure to add sales@zuneone.net to the safe senders list in your e-mail application (Outlook, etc.). If you do not receive order confirmation by email within 24 hours, please contact us at sales@zuneone.net .

General Terms and Conditions 

We will make every attempt to ship orders within 48 hours after they are received, pending payment verification. Occasionally there may be a delay due to unforeseen circumstances and every effort will be made to communicate such delays. All ZuneOne.netI products are shipped out of NY.  

Shipping Options

The following options are available to US addresses and to International addresses.

US Addresses
These services are available to US addresses only.

First Class Mail
First Class Mail is a service of the US Postal Service. It delivers packages to addresses in the mainland US, Alaska and Hawaii usually within 5 to 7 days and on occasion quicker. We use First Class Mail to ship out small orders such as earphones or cases.

Priority Mail
Priority Mail packages are delivered to addresses in the mainland US, Alaska and Hawaii usually within 3 or 4 days. PO Box addresses are acceptable. It is the preferred way to ship ZuneOne products. Most customers report being very pleased with Priority Mail service. Tracking information is supplied on all Priority Mail shipments. 

International Addresses
These services are available to International addresses only.

First-Class Mail International
Inexpensive and fast but there is no tracking available for First Class international. We expect your items will arrive within 2 weeks. 

Express Mail International
Express Mail International is a reliable high-speed mail service available to certain countries. Is generally a 3 to 5 business day delivery service. Express Mail International items are insured against loss, damage, or rifling at no additional cost. Indemnity will be paid by the U.S. Postal Service. However, Express Mail International items are not insured against delay in delivery. Neither indemnity payments nor postage refunds will be made in the event of delay. The Express Mail International service provides detailed on-line tracking at www.usps.com.  

Service to all countries is estimated, not guaranteed. Although we have found Global Priority to be very reliable, no one can prevent Customs from delaying a particular shipment. The customer bears all risk and costs of dealing with local Customs authorities.

Customs Fees and Taxes: Customer agrees to pay all customs charges and taxes.

Customs Delays: All international delivery times are approximate, assuming there is no delay in Customs. If Customs intercepts a package it is not possible to predict how long the package will be delayed. Under normal circumstances with no customs delays, international packages can be expected within 6-10 business days.

Please Note: To be 100% certain your order arrives in a timely fashion it pays to use the more expensive shipping option.  This is especially true if you are in a remote location or have had troubles arriving deliveries in the past.  Risk of Loss: Items shipped which are shipped without tracking and are lost by post office are not the responsibility of Ecom Marketing LLC  

RETURN POLICY  

We will accept returns on new products as long as the return process is begun within 7 days of receipt of the product. You must contact sales@zuneone.net to obtain a Return Materials Authorization Number (RMA) prior to returning any products.   The item must be in like new condition with all original packaging intact. There will be a 15% restocking fee on all returns. Items with missing packaging will automatically incur a 30% restocking fee. New products which are returned in damaged condition will not be issued a refund and it will be the buyers responsibility to provide shipping expenses to return the item to the buyer.

All items are covered by their respective manufacturers warranty if any. If you believe a mistake was made on your order, please email sales@zuneone.net to work out a solution. If an error is made by us in processing your order and the item sent is incorrect, we will correct the issue at our expense. All correspondence concerning returns or exchanges must be done via email.

CONTACT US Ecom Marketing LLC 75 Ballston Ave. Saratoga Springs, NY 12866 USA sales@zuneone.net